When will my order ship?
Please allow 1 business days to process your order. Orders are only processed during the weekdays of Monday through Friday, 8 a.m. - 5 p.m. PST. Orders are not processed on the weekends.
Delivery dates are based on average transit time
* During the holidays, there may be delays when purchasing due to high volume of shipping through our carrier.
How long will it take for my order to arrive?
Depending on the service you select, your order can take as little as 1 business day and no longer than 8 business days. Please allow up to 1 business days for processing. Expedited shipments are not available for Saturday delivery. Please note that transit times are measured at the point of shipping.
Do you ship internationally?
Yes we do!
How can I track my order?
Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking "Order Details." If your order states "Unfulfilled", your order has been received and is being processed. If your order is "Fulfilled," you will see a delivery tracking number.
Duties and Taxes
Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. Kahona Swim cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info: https://www.dutycalculator.com/.. At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use this link to estimate Duty & Taxes: http://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.htmlDuty
Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).There can be additional fees upon delivery beyond taxes and duties.
For example, Canada Post charges a flat, non-refundable fee of $9.95 for all deliveries. Additional fees can include:
Brokerage fee (varies)
Bond Fees-- Usually Bond Fees can be a $10 minimum. And then there is a collection fee of $4.25 upon delivery (It’s always best to highly encourage the customer to pay their fees in advance)
Also, there can be a fee for each additional classification line after the 5 lines ($4.50 per line). So for example, if a customer purchases more than 5 items, they can be charged a fee of $4.50 for each additional item.
If you used a coupon on your order, you will be charged the original price. We are legally obligated by Border Agencies to show the original price of that item. The coupon code was applied at the end of checkout, so the discount will be reflected at the bottom of the invoice. If you purchased a red-line sale item, that sale value will be reflected on the invoice (Not the original price). For example, I added the Poppy One Piece to my Shopping bag and it is currently priced at $180. It was marked down 20% off. When the customs agency receives this order, the invoice will list the opened at the marked down price, $180.
*For all things US Customs related, here is a helpful link:https://www.cbp.gov/travel/international-visitors/kbyg/customs-duty-info
Can I change my order?
If you need to change or cancel your order, please contact us immediately. We generally process orders as soon as we receive them, and once our warehouse has processed your order we will be unable to make changes.
My package is lost, what should I do?
Please email email@example.com with your Name and Order Number. We will get back to you as soon as possible.
How do I check on my order status?
Check your email and your account with Kahona Swim. Both will update you when your order is confirmed and when it has shipped out.
Do you provide free return shipping for my exchange?
Unfortunately, we do not offer free return shipping for exchanges at this moment. We ask that all return packages are sent via trackable/insured mail. We cannot be responsible for lost/stolen packages.